No one knows your requirements better than you. That is why we have a consultation with you at the start of our cooperation. This is the only way we at DEKRA can find out exactly where the problem lies. Below is a list of areas that may be discussed:
|1. General: How can DEKRA help your company?||
Your company has already compiled a list of questions to review a certain process in the company and would like to have an independent agent check over it – then DEKRA is the service provider for you.
Or you require professional assistance from experienced industry experts to help develop your company develop a tailored, internal standard – then DEKRA is the service provider for you.
Or you are looking for a service provider to develop an individually tailored standard for your company, a service provider who will ask the right questions and apply the right methods – then DEKRA is the service provider for you.
|2. How does DEKRA go about this work with, in some cases, highly sensitive, internal company data?||Our standpoint in this regard is very clear – we will adapt to your needs. Should you wish for a secret inspection, we at DEKRA have tools and processes to ensure absolute confidentiality.|
|3. What if it turns out that a process is not running smoothly and additional help is required?||Naturally, DEKRA will be there at your side with its know-how, if you so desire, e.g. providing training. Sometimes greater persistence is required to get an issue under control.|
|4. One face to the customer – was sagt DEKRA dazu?||DEKRA offers you a designated contact partner for all matters that you would like to discuss with us.|
|5. How does DEKRA make the results of its work available to the customer?||You will receive the results of our work via the DEKRA real-time module "openAssessment", or at the end of the respective project as a hard-copy report.|
|6. What is DEKRA's pricing procedure for this highly customised service?||We at DEKRA are well aware that it is not possible to have a predefined price list for these services. We always calculate prices on a case-by-case basis, taking both your and DEKRA's economic interests into consideration – it's a win-win situation.|